Terms & Conditions
Last Updated: 10/20/2025
Welcome to GRSA Tours. By booking flights, Umrah packages, visa services, or trips through our platform, you agree to the following Terms & Conditions. Please read them carefully before proceeding with any reservation.
Eligibility & Service Use
You must be at least 18 years old to use our services. You agree not to misuse our services or engage in unlawful activities. All bookings made through GRSA Tours are for personal or group travel purposes only and must comply with applicable laws and airline or visa regulations.
Flight Bookings
Flight bookings are subject to airline terms and availability. We act as an intermediary between customers and airlines. GRSA Tours is not responsible for flight delays, cancellations, or schedule changes made by airlines. Customers are responsible for reviewing baggage policies, check-in requirements, and travel documents before departure.
Umrah Packages
All Umrah bookings are subject to Saudi visa approval, hotel availability, and airline schedules. GRSA Tours will provide support in arranging flights, accommodations, and visa processing but is not liable for any delays or rejections issued by government authorities. Package prices may vary based on travel season and airline policies.
Visa Services
We assist with visa applications but cannot guarantee approval, as decisions are made solely by the respective embassies or consulates. All visa fees paid to embassies are non-refundable, even in the case of rejection. Customers are responsible for providing accurate information and supporting documents.
Trip & Tour Bookings
Tour and trip bookings depend on hotel, transport, and local guide availability. GRSA Tours strives to deliver the itinerary as promised, but reserves the right to modify arrangements due to unforeseen circumstances (e.g., weather, local regulations, or supplier issues).
Payments & Refunds
All payments must be made through secure channels. We do not store payment details. Refund policies vary based on airlines, hotels, and government visa authorities. GRSA Tours will facilitate refunds where applicable, but final decisions rest with service providers.
Liability Disclaimer
GRSA Tours acts as a facilitator and is not liable for delays, cancellations, or losses caused by airlines, hotels, embassies, or other third-party providers. Customers are encouraged to obtain travel insurance for added protection.
Amendments
GRSA Tours reserves the right to update or amend these Terms & Conditions at any time. Changes will be posted on our website with an updated effective date.
9. Contact Us
For any questions regarding these Terms & Conditions, please email us at:
contact@grsatours.com